Returns & Exchanges – Moonlight Makers Retail

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Returns & Exchanges

Return Policy

Return or exchange any unused or defective merchandise by mail or at our downtown Asheville, NC store location. Returns made within 60 days of the purchase date will be issued a full refund to the original form of payment.

Returning & Exchanging Online Orders

To return or exchange items purchased on ShopMoonlightMakers.com, Etsy or Amazon Handmade, follow these easy steps:

Mail your item(s) to us at Moonlight Makers, 43 Rankin Ave, Asheville, NC, 28801. Make sure to tape up your package securely.
Details. Include a note stating whether you would like a return or exchange.
For Refunds. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.
Exchanges. If you are exchanging your items, please make sure to include the product, design, size and color of what you would like. Your exchange order will be processed immediately so you can get your new items ASAP!

Shipping costs information -

1. We cover the cost of all shipping on all orders.

2. You cover the cost of shipping on returns and exchanges coming back to us.

3. We cover the cost of shipping exchange items out to you.

Email questions to: info@moonlightmakers.com

Shipping Policy

We ship USPS. All shipping is based on size, weight, distance and speed.

We ship Internationally. Orders ship within 1 business day and up to 3 days over the weekend. Lost or damaged packages are replaced or refunded.

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